There are many calibres of MSP. Many provide a competent basic level of reactive support meaning differentiating factors for high performing MSPs were typically around quality of service, speed of response, experience, Service Desk framework etc.
However, there is a much bigger new elephant in the room…cybersecurity.
Does your MSP know, understand and practice effective cybersecurity? If the answer is No then this is a huge risk to your business.
Cybersecurity is likely the fastest growing IT concern you have as a business owner. At Signal, providing cybersecurity for our clients unfortunately (but rightly) brings increased costs for us as an MSP and ultimately the client as additional solutions, processes, skillsets and frameworks are implemented and refined to counter the current and emerging threat landscape. A cybersecurity strategy cannot stand still.
However, the risks for clients outweigh these costs in a climate where businesses increasingly experience a compromise such as ransomware.
Make sure your MSP can provide the level of cybersecurity service you require. Then ensure you invest in this service from your MSP.
Cisco is a Global provider of Network and Security Infrastructure and Software
Offering a range of technologies across Security, Networking, Wireless, Data Centre and Collaboration.
Microsoft provide Operating Systems and Office-based software to users globally
The Microsoft Windows Operating System is the most prevalent OS used worldwide. Microsoft also provide Server Operating Systems for Server Infrastructure. In addition, Microsoft provide the MS Office software platform which includes Outlook, Word, Excel and PowerPoint alongside others. The Microsoft Cloud offering incorporates Office 365.
Ruckus have a strong reputation in provision of both Wired and Wireless Technologies
Ruckus manufacture State-of-the-Art Wireless Access Points with Simplified Central Management through Cloud and Physical/Virtual Appliance options. Ruckus also provide wired core and edge networking through the (formally Brocade) ICX switch range.
Acronis is a global provider of Cyber Backup, Disaster Recovery and Data Protection Services.
Solutions include physical, virtual, and cloud server backup software, storage management, secure file sharing, and system deployment